« View all Recommendations and Results

Standardization of Organizational Roles and Responsibilities

Companies facing rapid growth opportunities need to standardize employee roles and responsibilities in order to scale successfully.

To aid in this process, The Hayner Group will assist in developing an organizationally and culturally appropriate, well-documented organizational chart with clearly defined hierarchies, tasks, and roles that outline the daily, weekly, monthly, quarterly and annual behavioral KPIs for the company to reach or even exceed goals.

We also will assess and standardize the entire customer experience process, to ensure that the entire organization communicates consistently to effectively baseline the company’s value proposition. This process will help to crystalize who does what, when and why in the workflow process, and establishes a baseline to effectively monitor and promote the most effective messaging and behavior consistently.